Privacy Policy | Twin Pines

Effective date: 23.10.2025
Company: TWIN PINES LTD

HE477382
Address: Agias Zonis 12, Limassol, 3027, Cyprus
Contact email: support@twinpinesapps.com

1. Introduction
At Twin Pines LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use any of our mobile applications, including but not limited to Bestie. We build AI-based applications intended for personal use without requiring user registration.
We do not collect personally identifiable information (PII) unless explicitly provided. However, we use third-party services that may process data automatically to ensure functionality, analytics, and performance.

2. No Account Required
Our apps do not require user registration. You can use our applications without signing in, providing an email, or sharing your name or phone number.

3. Types of Data Collected
We do not knowingly collect personal data. However, we and our third-party service providers may collect the following types of non-personal, technical, or usage data:
– Device information (device model, OS, language settings)
– Interaction and usage data (screen visits, feature use, app crash logs)
– Approximate IP address (for regional analytics)
– Text input or interaction data (for AI functionality)
– In-app purchase events (if applicable)
We do not collect precise geolocation, biometric data, or real-world identity.

4. Third-Party Services
We use the following third-party tools to provide core features, analytics, and infrastructure:

Firebase — App infrastructure, analytics
https://firebase.google.com
Google Analytics — Usage analytics
https://marketingplatform.google.com
Meta SDK — Analytics, A/B testing
https://www.meta.com/business/tools/meta-pixel
Amplitude — Advanced product analytics
https://amplitude.com
OpenAI API — AI-based conversational features
https://openai.com
Adapty — Subscription and billing infrastructure
https://adapty.io

We do not allow these services to collect data for personalized advertising.

5. How We Use the Data

To provide and operate AI chat and app features
To monitor performance and identify crashes or bugs
To understand general user behavior and improve UX
To manage subscriptions and billing (where applicable)
To fulfill legal and compliance requirements

We never sell user data to third parties.

6. AI Disclaimer

Our applications use third-party AI (e.g., OpenAI) to generate conversational content.
AI-generated responses may be imprecise, inaccurate, or inappropriate. They should not be considered medical, legal, or professional advice.
Input sent to the AI is processed externally and may be used in anonymized form to improve the model (depending on API settings and provider’s terms).
By using our app, you agree to interact with AI “as-is” and at your own discretion.

7. Data Storage & Deletion
We do not store personal data on our own servers. Analytics and interaction data are handled by the listed third-party services under their retention policies.
If you wish to request data deletion related to your usage (where technically feasible), please contact us at support@twinpinesapps.com.

8. Children’s Privacy
Our apps are designed for general audiences and are not targeted at children under 13. If we discover that we have unintentionally collected personal data from a child, we will delete it immediately.

9. User Rights under GDPR and similar laws
If you reside in the European Economic Area (EEA) or jurisdictions with data protection laws (such as GDPR), you may have the following rights:
– Right to access your data
– Right to correct inaccurate or incomplete data
– Right to delete your data (right to be forgotten)
– Right to restrict or object to certain types of processing
– Right to data portability, where applicable
– Right to withdraw consent, where processing is based on consent
To exercise these rights, please contact us at support@twinpinesapps.com. We may require verification of identity before complying. Note: in some cases we may need to retain data to comply with legal obligations.

10. International Transfers
Your data (or processed data) may be transferred to or processed in countries outside your residence (e.g. servers in the EU, US, or provider locations). By using our App, you consent to such transfer and processing, subject to appropriate safeguards.

11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Material changes will be notified via app or by email (if applicable). The revised version’s effective date will be posted. Continued use after changes constitutes acceptance.

12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact: support@twinpinesapps.com
Company: TWIN PINES LTD, Limassol, 3027, Cyprus.